Shipping & Returns

Shipping

NYVOSE currently ships to the United States, Canada, the United Kingdom and Australia.

Every NYVOSE candle is individually hand-poured and carefully prepared in gift-ready packaging. Please allow 1–5 business days for order processing before shipment.

Once your order has shipped, delivery typically takes 8–10 business days. You will receive a shipping confirmation email with tracking information as soon as your package is on its way.

Shipping Rates

We offer one standard shipping service for all eligible destinations. Orders of $69 USD or more qualify for free standard shipping. Orders below $69 USD ship for a flat $4.90 USD.

Shipping Address

Please review your shipping address carefully before placing your order. NYVOSE is not responsible for packages delivered to an incorrect or undeliverable address supplied at checkout. If a package is returned because of an incorrect or incomplete address, additional shipping costs required to resend it are the customer’s responsibility.

Returns & Refunds

To request a return, email info@nyvose.com with your order number and the item or items you would like to return. Returns must be requested before sending any item back.

Eligible items must be returned unused, unburned and in their original condition and packaging. Once your request is approved, we will provide return instructions and a return shipping label. The cost of the return label will be deducted from your refund unless the return is due to an incorrect or damaged item.

Refunds are issued to the original payment method after the returned item has been received and inspected. Original shipping charges are non-refundable.

Damaged or Incorrect Orders

If your order arrives broken, damaged in transit or incorrect, email info@nyvose.com with your order number and clear photos within 2 days of delivery. Once shipping damage or an incorrect item is confirmed, NYVOSE will send a replacement at no additional cost.

Damage caused by misuse, improper burning or failure to follow candle-care instructions is not covered.

Need Help?

For any order, delivery or return question, contact info@nyvose.com.