Refund policy

We want you to be happy with your NYVOSE order. To request a return, email info@nyvose.com with your order number and the item or items you would like to return. Returns must be requested before sending any item back.

Return Eligibility

Eligible items must be unused, unburned and returned in their original condition and packaging. Items that have been burned, used, altered or damaged after delivery are not eligible for return.

Return Shipping

Once your return request is approved, we will provide return instructions and a return shipping label. The cost of the return label will be deducted from your refund unless the return is due to an incorrect item or confirmed shipping damage.

Items returned without prior approval may not be accepted.

Refunds

Refunds are issued to the original payment method after the returned item has been received and inspected. Original shipping charges are non-refundable. Your bank or payment provider may require additional time to post the refund.

Damaged or Incorrect Orders

If your order arrives broken, damaged in transit or incorrect, email info@nyvose.com with your order number and clear photos within 2 days of delivery. Once shipping damage or an incorrect item is confirmed, NYVOSE will send a replacement at no additional cost.

Damage caused by misuse, improper burning or failure to follow candle-care instructions is not covered.

Contact

For return or refund questions, contact info@nyvose.com.