Shipping policy

GENERAL INFORMATION

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery.

 

NYVOSE does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

  • PO Boxes: We ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box.
  • Carriers: Other carrier options are available, and we reserve the right to change carriers at any time.
  • International Shipments: For international shipments, goods will be imported on behalf of the consignee/buyer. The consignee authorizes NYVOSE to import the goods on his/her behalf. Further, the consignee/buyer agrees that NYVOSE may delegate the obligation to import the goods to a subcontractor (e.g., customs broker). The consignee is responsible for paying taxes and duties in addition to the purchase price of the goods.

PROCESSING TIME

All orders are subject to processing time that is separate from the time it takes for a shipment to reach its destination.

  • Standard Orders: After payment is authorized and verified, standard orders may take up to 2 business days (excluding Saturdays, Sundays, and Holidays) to process.
  • Estimates: Depending on volume, standard orders can occasionally take up to 4 business days and Priority orders up to 2 business days to process.

SHIPPING RATES & TIMELINES

The estimated timelines for processing, transit, and final delivery are listed below. Please note that timelines are calculated from the date of shipment, not the date the order was placed.

Destination Estimated Transit Time (Business Days)
United States (US) 5-10 Business Days
Canada, Europe, Australia, New Zealand 5-10 Business Days
Other Worldwide Destinations Up to 13 Business Days
  • Tracking: When your order has been shipped, you will receive an email with tracking information.
  • Domestic & International: We primarily use USPS or UPS to ship to most locations. Alternative carriers may be selected at our sole discretion.
  • Costs: Your final shipping cost is displayed at the point of checkout.

SHIPPING FEES

  • Non-Refundable: Shipping fees are non-refundable. If you refuse any shipments from NYVOSE, you will be held responsible for the original shipping charges plus the cost of returning the package to us. This amount will be deducted from any refund issued.

DELIVERY CLAIMS

If you are experiencing a non-delivery or your tracking information states that your package was delivered but you have not received it, you must contact us within 10 days to file a claim.

  • We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the carrier).
  • Responsibility: NYVOSE does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as delivered.

OUT OF STOCK ITEMS

If your order includes multiple items and one (or more) of the items are out of stock, we will proceed by shipping the rest of your order and issuing a refund to your original form of payment for the item(s) not in stock.

RESERVED RIGHTS REGARDING SHIPPING

In order to protect our company, NYVOSE reserves the following rights:

1.We may require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a provided address.

2.Order Cancellation: NYVOSE reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

 

  • An irregular or excessive returns history indicative of “wardrobing;”
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items;
  • Potential fraudulent or criminal activity.

Similarly, NYVOSE reserves the right to limit, refuse, and/or reject returns to any customer or entity due to the actions noted above.